Thank you for your interest in a career at Feldmar Watch Company. We are always looking for talented individuals to join our team. Even if the positions listed below do not match your interest, we invite you to submit your resume for future consideration.
Technical Services Manager
The fast-paced team at Feldmar Watch Company, Inc. is looking for a Technical Services Manager. This position is responsible for the management and development of the watchmaking department at Feldmar Watch Company, Inc. This includes the harmonization of the services for all watches according to defined targets, standards, policies and procedures. In addition this position will provide technical support to our customer service administration and other departments.
Responsibilities:
- Daily organization and management of the watchmaking department
- Oversees the technical training department for all programs (internal and external)
- Ensure that qualitative and quantitative targets are constantly met. Improve productivity and quality. Planning, delegation and control of work
- Develop the workshop by coaching co-workers and encourage individual development. Apply lean structures and training to maximize efficiency of employees. Evaluate the work of the watchmakers to improve the overall quality of the services provided and keep comeback services to an absolute minimum
- Administration, analysis & reporting about the performance of the department (i.e. volume, quality, lead times & cost). Daily monitoring of output, correctness of all repair statuses, and forecast short and mid-term required capacity and planning
- Develop long term and mid-term strategy and development plans to further improve efficiency and effectiveness of the department
- Ensure compliance to Feldmar Watch Company, Inc. standards, policies, procedures and guidelines and the maintenance/upkeep of them including health & safety standards
Requirements:
- Excellent knowledge of and experience with mechanical watches (including chronograph and other complications)
- Minimum 5 years of relevant experience managing a workshop department of a similar size
- High degree of organization and follow-through
- High attention to detail
- Good communication skills
EOE M/F/D/V
To apply, please send your resume to info@feldmarwatch.com.
Watchmaker
The fast-paced team at Feldmar Watch Company, Inc. is looking for a Watchmaker. This position is responsible for the quality repairs necessary to perform complete overhauls and services to numerous brand standards. On a daily basis this position may handle a mix of multiple brands and must be able to adapt his/her skills to completely service all watch types, mechanical, automatic or quartz.
Responsibilities:
- Respond to needs quickly, at times performing emergency repairs under pressure
- Appropriately estimate needs of each timepiece shown and recognize immediately the authenticity of vintage timepieces
- Maintain a clean and efficient space in personal work area and in general workshop
Requirements:
- Must maintain a quick work flow, repairing numerous watches per day, mixing complicated with standard repair work
- Must be an independent worker, using the materials provided and showing the ability to request the parts to complete repairs when necessary
- Must be able to use a Witschi timing and water resistance equipment in order to properly monitor own work
EOE M/F/D/V
To apply, please send your resume to info@feldmarwatch.com.
Customer Service Representative
The fast-paced team of Feldmar Watch Company is looking for a self-motivated Customer Service Representative. This position will provide in-person, telephone and electronic customer service to the retailer’s client base. This position will also provide administrative support for the after-sales service department.
Responsibilities:
- Managing in-person, telephone and electronic customer inquiries
- Completing follow through to assure that customer requests are properly resolved
- Providing administrative support to the after-sales service department
- Completing data entry tasks
Requirements:
Personality
- Self-starter: Ability to work independently in a dynamic environment, proactive and have good problem-solving capability
- Collaborator: Ability to work effectively in a team environment and build relationships with all stakeholders
- Multi-tasker: Excellent organizational, time management, and multitasking skills in an extremely fast-paced environment with changing priorities
- Passionate Communicator: Excellent communication skills (verbal and written) with the ability to influence and follow through (internal/external)
- Flexible: Exceptional flexibility to work under pressure and welcome feedback/constructive criticism
- Purposeful: Goal-oriented with a thoughtful and helpful disposition
Skills and Experience
- Excellency in basic computer skills
- Excellent communication and interpersonal skills with a proven ability to communicate effectively, both orally and in writing
- Luxury retail sales experience is a plus
EOE M/F/D/V
To apply, please send your resume to info@feldmarwatch.com.
Sales Associate
The fast-paced team of Feldmar Watch Company is looking for an energetic, self-motivated Sales Associate. This position will provide an educational and thoroughly enjoyable shopping experience to the retailer’s customer base.
Responsibilities:
- Learn and demonstrate superior timepiece and product knowledge
- Great customers and direct to appropriate merchandise
- Answer customer questions thus improving engagement with merchandise
- Introduce promotions and opportunities to customers
- Completing data entry tasks
- Provide an outstanding customer experience
- Achieve established sales goals and successfully complete sales transactions
Requirements:
Personality
- Self-starter: Ability to work independently in a dynamic environment, proactive and have good problem-solving capability
- Collaborator: Ability to work effectively in a team environment and build relationships with all stakeholders
- Multi-tasker: Excellent organizational, time management, and multitasking skills in an extremely fast-paced environment
- Passionate Communicator: Excellent communication skills (verbal and written) with the ability to influence and follow through (internal/external)
- Flexible: Exceptional flexibility to work under pressure, work long hours and welcome feedback/constructive criticism
- Purposeful: Goal-oriented with an enthusiastic and helpful disposition focused on customer satisfaction
Skills and Experience
- Firm understanding of basic sales principals and customer service practices
- Excellent communication and interpersonal skills with a proven ability to communicate effectively, both orally and in writing
- Luxury retail sales experience is a plus
EOE M/F/D/V
To apply, please send your resume to info@feldmarwatch.com.
