Thank you for your interest in a career at Feldmar Watch Company. We are always looking for talented individuals to join our team. Even if the positions listed below do not match your interest, we invite you to submit your resume for future consideration.
Technical Services Manager
Description:
The fast-paced team at Feldmar Watch Company, Inc. is looking for a Technical Services Manager. This position is responsible for the management and development of the watchmaking department at Feldmar Watch Company, Inc. This includes the harmonization of the services for all watches according to defined targets, standards, policies and procedures. In addition this position will provide technical support to our customer service administration and other departments.
Responsibilities:
- Daily organization and management of the watchmaking department
- Oversees the technical training department for all programs (internal and external)
- Ensure that qualitative and quantitative targets are constantly met. Improve productivity and quality. Planning, delegation and control of work
- Develop the workshop by coaching co-workers and encourage individual development. Apply lean structures and training to maximize efficiency of employees. Evaluate the work of the watchmakers to improve the overall quality of the services provided and keep comeback services to an absolute minimum
- Administration, analysis & reporting about the performance of the department (i.e. volume, quality, lead times & cost). Daily monitoring of output, correctness of all repair statuses, and forecast short and mid-term required capacity and planning
- Develop long term and mid-term strategy and development plans to further improve efficiency and effectiveness of the department
- Ensure compliance to Feldmar Watch Company, Inc. standards, policies, procedures and guidelines and the maintenance/upkeep of them including health & safety standards
Requirements:
- Excellent knowledge of and experience with mechanical watches (including chronograph and other complications)
- Minimum 5 years of relevant experience managing a workshop department of a similar size
- High degree of organization and follow-through
- High attention to detail
- Good communication skills
EOE M/F/D/V
To apply, please send your resume to info@feldmarwatch.com.
Watchmaker/Watch Technician
Description:
The team at Feldmar Watch Company, Inc. is looking for a Watchmaker/Watch Technician. This position is responsible for the quality repairs and services for numerous brands and brand standards. Applicant should be able to adapt his/her skills to work on a variety of watches including mechanical, automatic & quartz movements; chronographs are a plus.
Responsibilities:
- Appropriately estimate needs of each timepiece shown
- Assemble all case components, check and ensure waterproofness of cases
- Full service on movements, movement dismantling, replacement/fixing of broken parts, cleaning, reassembling, rate check and adjustments
- Analyze and make decisions to define proper methodology to repair movements
- Use or develop adequate tools or processes to correct issues that can arise during the repair process
- Respond to needs quickly, at times performing emergency repairs under pressure
- Ensure all required services for the customer have been carried out and watches are ready to
- Work in coordination with the rest of the team to ensure smooth operations (maintain equipment & tools, order consumables)
- Maintain a clean and efficient space in personal work area and in general workshop
Requirements:
- Must maintain a quick & efficient workflow, repairing numerous watches per day, mixing complex and standard work tasks
- Must be an independent worker, using the materials provided and the ability to determine, when necessary, when and how to replace components during the repair process
- Must be able to use Swiss standard equipment such as Witschi timing and water resistance equipment, to properly control job
- Team player, good communication skills, drive for excellence, customer service focus, ability to cope under pressure in a busy & fast paced environment, enthusiastic & self-motivated
- Salary commensurate with experience
EOE M/F/D/V
To apply, please send your resume to info@feldmarwatch.com.
After-Sales Service Coordinator
Description:
The fast-paced team of Feldmar Watch Company is looking for a self-motivated After-Sales Service Coordinator. This position will provide in-person, telephone and electronic customer service to the retailer’s client base. This position will also provide administrative support for the after-sales service department.
Responsibilities:
- Managing in-person, telephone and electronic customer inquiries
- Completing follow through to assure that customer requests are properly resolved
- Providing administrative support to the after-sales service department
- Completing data entry tasks
Requirements:
Personality
- Self-starter: Ability to work independently in a dynamic environment, proactive and have good problem-solving capability
- Collaborator: Ability to work effectively in a team environment and build relationships with all stakeholders
- Multi-tasker: Excellent organizational, time management, and multitasking skills in an extremely fast-paced environment with changing priorities
- Passionate Communicator: Excellent communication skills (verbal and written) with the ability to influence and follow through (internal/external)
- Flexible: Exceptional flexibility to work under pressure and welcome feedback/constructive criticism
- Purposeful: Goal-oriented with a thoughtful and helpful disposition
Skills and Experience
- Excellency in basic computer skills
- Excellent communication and interpersonal skills with a proven ability to communicate effectively, both orally and in writing
- Luxury retail sales experience is a plus
EOE M/F/D/V
To apply, please send your resume to info@feldmarwatch.com.
Sales Associate
Description:
The fast-paced team of Feldmar Watch Company is looking for an energetic, self-motivated Sales Associate. This position will provide an educational and thoroughly enjoyable shopping experience to the retailer’s customer base.
Responsibilities:
- Learn and demonstrate superior timepiece and product knowledge
- Great customers and direct to appropriate merchandise
- Answer customer questions thus improving engagement with merchandise
- Introduce promotions and opportunities to customers
- Completing data entry tasks
- Provide an outstanding customer experience
- Achieve established sales goals and successfully complete sales transactions
Requirements:
Personality
- Self-starter: Ability to work independently in a dynamic environment, proactive and have good problem-solving capability
- Collaborator: Ability to work effectively in a team environment and build relationships with all stakeholders
- Multi-tasker: Excellent organizational, time management, and multitasking skills in an extremely fast-paced environment
- Passionate Communicator: Excellent communication skills (verbal and written) with the ability to influence and follow through (internal/external)
- Flexible: Exceptional flexibility to work under pressure, work long hours and welcome feedback/constructive criticism
- Purposeful: Goal-oriented with an enthusiastic and helpful disposition focused on customer satisfaction
Skills and Experience
- Firm understanding of basic sales principals and customer service practices
- Excellent communication and interpersonal skills with a proven ability to communicate effectively, both orally and in writing
- Luxury retail sales experience is a plus
EOE M/F/D/V
To apply, please send your resume to info@feldmarwatch.com.
Refinisher/Polisher
Description:
The fast-paced team at Feldmar Watch Company, Inc. is looking for a Refinisher/Polisher. This position is responsible for refinishing/polishing all cases and bracelets of the timepieces that come through our after-sales service department to Feldmar Watch Company standards. On a daily basis this position will handle numerous products produced by a variety of brands, mixing complicated with standard work.
Responsibilities:
- Respond to needs quickly, at times performing under pressure.
- Appropriately refinish/polish a variety of timepieces while ensuring high-quality service and customer satisfaction.
- Maintain a clean and efficient space in personal work area and in general workshop.
Requirements:
- Must be an independent worker, using materials provided, and showing ability to request other supplies when necessary.
- Must have basic metallurgy knowledge.
- Must have experience working with a lathe.
- Must be familiar with standardized polishing methods ensuring case shape integrity.
- Must have experience working with modern variable speed polishers.
- Must be familiar with water-resistance testing.
- Must be able to maintain a quick turnaround time.
EOE M/F/D/V
To apply, please send your resume to info@feldmarwatch.com.
